Privacy Policy
1. Introduction
We respect your rights to privacy and are committed to compliance with the Privacy Act 1988 (Cth) and relevant health privacy principles. This privacy policy outlines how Scalpel Free Medics Pty Ltd (referred to as “Our Clinic”) collects, uses, discloses, and secures your personal information.
2. Personal Information We Collect
We collect personal information through interactions with you, including via our websites, telehealth consultations, telephone conversations, and written communications. This may include:
• Identifying and contact information (e.g., name, address, contact details).
• Health information (e.g., medical history, telehealth services received).
• Other sensitive information (e.g., gender, Aboriginal or Torres Strait Islander descent).
• Government identifiers (e.g., Medicare numbers).
3. Purposes of Collection, Use, and Disclosure
We collect, hold, use, and disclose personal information for various purposes, including:
• Providing healthcare services and telehealth consultations.
• Managing our relationship with you and improving our services.
• Complying with legal obligations and assisting law enforcement agencies when required.
• Conducting market research and direct marketing with consent.
• Ensuring the functionality of our websites and platforms.
4. Information Sharing
We share personal information with related bodies corporate and third parties engaged to assist in providing our services. This includes Partner Doctors and Partner Providers who deliver services through our platform.
5. Storage of Personal Information
We store personal information securely and use Transport Layer Security (TSL) for data protection. Personal information is generally stored on servers located in Australia.
6. Cookies and Tracking Technology
We use cookies for internal management purposes on our websites, but these do not collect personally identifiable information. Users can manage cookie preferences through their browser settings.
7. Marketing and Promotions
With your consent, we may use your personal information for marketing purposes, including sending information about our services and offers. You can opt out of these communications at any time.
8. Your Rights
You have rights to access and correct your personal information held by us, and to lodge complaints about privacy issues. We take steps to ensure your information is accurate, up-to-date, and securely managed.
9. General
This privacy policy is effective from June 2024. For the latest version, please visit our websites. Your continued use of our services constitutes acceptance of the terms outlined in this policy.
For more information or to exercise your privacy rights, please contact Our Clinic’s privacy officer:
• Contact Person: Compliance Officer
• Phone Number: 1300677647
We respect your privacy and are committed to protecting your personal information.